Terms & Conditions

Terms and Conditions for Saanjh Naturals

Effective Date: [1 Feburary 2025]

Welcome to Saanjh Naturals ("we," "us," or "our"). By accessing or using our website located at https://www.saanjhnaturals.in/ (the "Website"), you agree to be bound by these Terms and Conditions ("Terms"). Please read these Terms carefully before using the Website.

1. General Information

Entity Type: Individual
Country: India
State: Maharashtra
Contact Email: [email protected]
No Age Restrictions: There are no age restrictions for accessing the Website.

These Terms govern your use of the Website, including account creation, content sharing, purchases, and participation in promotional events.

2. Account Creation

Users may create an account on the Website to enhance their shopping experience.
You are responsible for maintaining the confidentiality of your account credentials.
Any unauthorized use of your account must be reported immediately.
We reserve the right to suspend or terminate accounts for violations of these Terms or fraudulent activities.

3. User-Generated Content

You may create and upload content to the Website, including reviews, comments, and other contributions.
By submitting content, you grant us a non-exclusive, royalty-free, worldwide license to use, reproduce, modify, and display your content for the operation and promotion of the Website.
You represent and warrant that your content does not infringe upon any third-party intellectual property rights, defame others, or violate any laws.
We reserve the right to remove content that we determine to be inappropriate or in violation of these Terms.

4. Purchases

Users can buy goods, items, or services on a one-time payment basis.
All prices are listed in Indian Rupees (INR) and are subject to change without notice.
Product availability and specifications may vary and are subject to change.
We reserve the right to refuse or cancel any order at our sole discretion.

5. Intellectual Property Rights

The content on our Website, including but not limited to the logo, visual design, and trademarks, is our exclusive property.
Unauthorized use, reproduction, or distribution of our intellectual property is strictly prohibited.

6. Feedback and Suggestions

We welcome user feedback and suggestions.
By submitting feedback, you agree that we may implement, use, and modify such feedback without any obligation to you.

7. Promotions, Contests, and Sweepstakes

From time to time, we may offer promotions, contests, or sweepstakes.
Participation in these activities may be subject to additional terms and conditions.

8. Limitation of Liability

To the fullest extent permitted by law, we will not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or purchases made through it.
We are not responsible for any delays, errors, or interruptions in the Website's operation.

9. Indemnification

You agree to indemnify and hold us harmless from any claims, liabilities, damages, or expenses arising out of your use of the Website or violation of these Terms.

10. Infringement Notices

If you believe that your intellectual property rights have been infringed, please contact us at [email protected] with a detailed description of the alleged infringement.

11. Governing Law

These Terms are governed by and construed in accordance with the laws of Maharashtra, India.

12. Changes to the Terms

We may update these Terms from time to time.
The updated Terms will be posted on this page with the effective date.

13. Contact Us

If you have any questions about these Terms, please contact us at [email protected].

Thank you for choosing Saanjh Naturals!

Privacy Policy

Privacy Policy for Saanjh Naturals

Effective Date: [Insert Date]

At Saanjh Naturals ("we," "us," or "our"), accessible at https://www.saanjhnaturals.in/, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you access or use our website.

1. Information We Collect

We may collect the following types of personal information when you use our Website or services:

Contact Information:
- First name and last name
- Email address
- Phone number
Address Information:
- Address, State, Province, ZIP/Postal code, City
Social Media Information:
- Social media profile information when you choose to sign in via platforms like Facebook or Twitter
Other Information:
- Any additional information you voluntarily provide while interacting with us

2. How We Use Your Information

We use your personal information for the following purposes:

To provide, manage, and improve our services
To process orders and deliver products
To communicate with you regarding your orders, inquiries, or customer support
To send marketing and promotional emails (with your consent)
To personalize user experiences on the Website
To detect and prevent fraudulent activities

3. Sharing of Information

We do not sell, trade, or rent users' personal information to third parties. However, we may share your data with trusted service providers to assist in operations, including payment processing, shipping, and customer support.

4. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no data transmission over the internet can be guaranteed to be completely secure.

5. Cookies and Tracking Technologies

Our Website may use cookies and similar technologies to enhance user experience and gather information about your interactions with our site.

6. Your Rights

You have the right to:

Access, update, or delete your personal information
Opt out of receiving marketing communications
Withdraw consent where processing is based on consent

To exercise any of these rights, please contact us at [email protected].

7. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

8. Children's Privacy

We do not knowingly collect personal information from individuals under the age of 18. If we become aware that we have collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated policy will be posted on this page with the effective date.

10. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].

Thank you for trusting Saanjh Naturals with your personal information.

Returns & Refunds

Effective Date: [Insert Date]

At Saanjh Naturals, we prioritize customer satisfaction and strive to offer high-quality products. However, due to the nature of our products, we have specific policies regarding returns, refunds, and cancellations. Please read our policy carefully before making a purchase.

1. Returns Policy

We do not accept returns for any products once they have been delivered. Due to hygiene and safety reasons, all sales are final, and we do not offer returns or exchanges.

If you receive a damaged or defective product, please contact us immediately at [email protected] with the following details:

Your order number
Clear photos/videos of the damaged or defective product
A brief description of the issue

We will review the request and, if eligible, provide a suitable resolution, such as a replacement or refund.

2. Refund Policy

We offer refunds only on order cancellations. Refunds will be processed under the following conditions:

2.1 Eligibility for Refunds

Customers may request a refund if:

The refund request is made within 14 days of purchase.

The product is returned in its original packaging.

The product is unused and undamaged.

The product is accompanied by a receipt or proof of purchase.

2.2 Non-Refundable Items

Products purchased on sale or discount are not eligible for refunds.

Refunds are not issued for used, damaged, or tampered products.

2.3 How Refunds are Processed

Once we receive and inspect the returned product, we will notify you via email about the approval or rejection of your refund.
If approved, the refund will be processed to your original payment method within 7-10 business days.
Refund times may vary depending on your bank or payment provider.

3. Exchange Policy

We do not offer product exchanges. If you received the wrong product, please contact us at [email protected], and we will assist you.

4. Order Cancellation Policy

Customers can cancel their orders under the following conditions:

Orders can be canceled before they are shipped for a full refund.
Once an order has been shipped, it cannot be canceled.
To cancel an order, contact us at [email protected] as soon as possible.

5. How to Request a Refund or Report an Issue

To request a refund or report an issue, please follow these steps:

Email us at [email protected] with the subject line: “Refund Request – Order #[Your Order Number]”.
Include the following details in your email:
- Your full name and contact details
- Your order number
- A clear reason for the refund request
- Photos/videos of the product if necessary
Our team will review your request and respond within 3-5 business days.

6. Contact Us

For any further questions or concerns regarding our Return & Refund Policy, please reach out to us:

Email: [email protected]

Website: www.saanjhnaturals.in

We appreciate your understanding and thank you for shopping with Saanjh Naturals! 💚

Would you like any additional modifications or adjustments?

Shipping & Delivery

Effective Date: [Insert Date]

At Saanjh Naturals, we strive to ensure that your orders are processed and delivered in a timely manner. Please read our Shipping & Delivery Policy to understand how we manage shipping, delivery timelines, and other important details.

1. Shipping Locations

We are based in Maharashtra, India, and currently, we only deliver within India. We do not ship to P.O. Boxes or remote areas. International shipping is not available at this time.

2. Shipping Fees

We do not offer free shipping. Shipping charges will be calculated and displayed at checkout based on the delivery location and order weight.

3. Shipping Methods & Estimated Delivery Time

We offer standard shipping through third-party courier services.

Order Processing Time: Orders are processed and dispatched within 3 to 5 business days after payment confirmation.
Delivery Time: Estimated delivery time is 5 to 7 business days from the date of dispatch.
Same-Day Shipping: We do not offer same-day shipping.

Note: Delivery times may vary due to external factors such as weather conditions, holidays, or logistical issues.

4. Order Processing & Dispatch

Orders are not shipped the same day they are placed.
It takes 3 to 5 business days to process and dispatch an order.
Once the order is shipped, customers will receive a tracking number via email.

5. Tracking Information

All orders come with tracking information.
Customers will receive an email with the tracking details once the order is shipped.
You can track your order using the provided tracking number on the courier service’s website.

6. Delivery Confirmation & Signature Requirement

Signature upon delivery is NOT required. The courier service may leave the package at your doorstep if you are unavailable.
Please ensure that the delivery address provided is accurate to avoid delays or misdelivery.

7. Shipping Restrictions

We do not deliver to:

P.O. Boxes

Remote areas within India

International locations

Additionally, deliveries may be delayed due to:

Unforeseen circumstances such as weather conditions, natural disasters, or government restrictions.
Courier service delays beyond our control.

8. Delays & Cancellations

If there is a delay in processing or shipping your order, we will notify you via email.
Delayed orders cannot be canceled or refunded once they are shipped.
If your order is significantly delayed, please reach out to us for further assistance.

9. Contact Us

For any questions or concerns regarding our Shipping & Delivery Policy, please contact us:

Email: [email protected]

Website: www.saanjhnaturals.in

We appreciate your understanding and thank you for shopping with Saanjh Naturals!